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Web Sites Monitored follows a series of steps to determine if your site is down and what to do if it is.

Step 1:

On regular intervals determined by your account settings, we will attempt to contact your server.

• If you set up your account to ping, we first try to ping your server.
• If that fails, a secondary server from another geographic region will try to ping your site.
• If that fails, we begin the notification process.

Step 2:

We test the protocols running on your server.

• We then test every protocol you selected during signup, like HTTP, FTP, etc.
• If any test fails, a secondary server from another geographic region will try the test.
• If that fails, we begin the notification process.

Step 3:

• We log the response time of the tests for historical reports.
• If no errors have occurred, we start back at step 1.

The Notification Process:

Web Sites Monitored supports notification escalation, which means:

• We notify all contacts that have been set up to be notified immediately.
• If failures continue, we notify additional contacts that you have set up.
• Upon resumption of service, we notify all those who were previously contacted.